Oracle SOA Adaptor Log Diagnostic

Below option provide some clue to diagnose the issue while using the adapters like righnow

1.] Go to your Enterprise Manager console;
2.] On the Target Navigation on the left side of the screen, locate SOA > your soa server;
3.] Right click on the SOA server;
4.] Go to Logs > Log Configuration;
5.] In the Log Configuration page, do a search on Oracle.SOA.adapter;
6.] Expand the first node and locate the rightnow adapter;
7.] In the Oracle Diagnostic Logging Level, select TRACE:32 (FINEST);
8.] Click Apply;
9.] Do a test in your composite to reproduce the issue; and
10.] Immediately upload the Diagnostic Log file of the SOA server located at DOMAIN_NAME/SERVERS/SERVER_NAME/LOGS/*.log;